The impact of perceived supervisor support on employees’ turnover intention and task performance: Mediation of self-efficacy

Sadia Afzal, Muhammad Arshad, Sharjeel Saleem, Omer Farooq

    Research output: Contribution to journalArticlepeer-review

    17 Citations (Scopus)

    Abstract

    Purpose: The purpose of this paper is to explain the mediational mechanisms in the relationship of perceived supervisor support (PSS) with turnover intention (TI) and task performance (TP). Design/methodology/approach: Data were collected through questionnaires from the academic staff of Pakistani universities. The theoretical model was tested using data collected from 304 respondents by using structural equation modeling technique. Mediation analysis was performed with 5,000 bootstraps samples. Findings: The results revealed that PSS affected TI negatively through the mediation of self-efficacy. Conversely to this, PSS influenced TP positively through the mediation of self-efficacy. In addition, the results also showed the direct effect of PSS on employees’ TP. Practical implications: The results of this study suggest that the supervisor must provide adequate support to the academic staff, which helps them to develop their self-efficacy. Self-efficacy is helpful for the employees to reduce their TI and to improve their TP. Originality/value: This study is the first of its nature which explained the direct and indirect effects of PSS on TI and TP by using the framework of social learning theory and social exchange theory simultaneously.

    Original languageEnglish
    Pages (from-to)369-382
    Number of pages14
    JournalJournal of Management Development
    Volume38
    Issue number5
    DOIs
    Publication statusPublished - Jun 14 2019

    Keywords

    • Self-efficacy
    • Social exchange theory
    • Social learning theory
    • Supervisor support
    • Task performance
    • Turnover intention

    ASJC Scopus subject areas

    • Business, Management and Accounting (miscellaneous)
    • Organizational Behavior and Human Resource Management

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