Procedural Fairness, Public Service Motives, and Employee Work Outcomes: Evidence From Pakistani Public Service Organizations

Samina Quratulain, Abdul Karim Khan, Meghna Sabharwal

    Research output: Contribution to journalArticlepeer-review

    14 Citations (Scopus)

    Abstract

    Studies in public administration hypothesize the direct effect of public service motivation (PSM) on employee attitudes and behavior. We examine the relationship between public employees’ perceptions of procedural fairness on job satisfaction and organizational commitment, and propose the moderating effect of PSM dimensions on the aforementioned relationships. Using a sample of 232 respondents drawn from multiple public service organizations, our findings indicate a positive relationship between procedural fairness perceptions and employee work outcomes (job satisfaction and organizational commitment). PSM dimensions of attraction to policy making (rational motive) and public interest (normative motive) moderate the relationship between procedural fairness and employee outcomes. However, their effect was significant only for individuals who experienced low levels of these motivations. The moderating effect of compassion (affective motive) was significant for individuals possessing high level of compassion. The implications and future research directions are discussed.

    Original languageEnglish
    Pages (from-to)276-299
    Number of pages24
    JournalReview of Public Personnel Administration
    Volume39
    Issue number2
    DOIs
    Publication statusPublished - Jun 1 2019

    Keywords

    • job satisfaction
    • organizational commitment
    • procedural fairness
    • public service motivation

    ASJC Scopus subject areas

    • Public Administration
    • Organizational Behavior and Human Resource Management

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