A cognitive style-based usability evaluation of zoom and teams for online lecturing activities

Heba Ismail, Huda Khafaji, Hamda Fasla, Abdul Rehman Younis, Saad Harous

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

Due to the global outbreak of COVID-19, education was suddenly shifted to online platforms. While some institutes were ready for the transfer, others had to use available video conferencing tools for lecturing as a quick resolution. Zoom and Microsoft Teams arose to be the most used tools by institutes of higher education for online lecturing. Despite various reported challenges were attributed to lacking e-learning-related features in these platforms, other challenges were attributed to the usability of these platforms for lecturing activities. This study aims at evaluating the usability of Zoom and Teams for online lecturing activities based on a new set of heuristics focusing on cognitive styles. A thorough and systematic usability study is conducted based on the proposed heuristics. As a result of this evaluation, a set of critical, unmet user needs are identified and scored against the proposed heuristics. In addition, a set of guidelines are proposed to support informed selection of online lecturing platforms.

Original languageEnglish
Title of host publicationProceedings of the 2021 IEEE Global Engineering Education Conference, EDUCON 2021
EditorsThomas Klinger, Christian Kollmitzer, Andreas Pester
PublisherIEEE Computer Society
Pages1565-1570
Number of pages6
ISBN (Electronic)9781728184784
DOIs
Publication statusPublished - Apr 21 2021
Event2021 IEEE Global Engineering Education Conference, EDUCON 2021 - Vienna, Austria
Duration: Apr 21 2021Apr 23 2021

Publication series

NameIEEE Global Engineering Education Conference, EDUCON
Volume2021-April
ISSN (Print)2165-9559
ISSN (Electronic)2165-9567

Conference

Conference2021 IEEE Global Engineering Education Conference, EDUCON 2021
Country/TerritoryAustria
CityVienna
Period4/21/214/23/21

Keywords

  • COVID-19
  • Cognitive Styles
  • E-learning
  • Heuristics
  • Usability Evaluation

ASJC Scopus subject areas

  • Information Systems and Management
  • Education
  • Engineering(all)

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