A Cloud Service Broker for SLA-based SaaS provisioning

Research output: Chapter in Book/Report/Conference proceedingConference contribution

38 Citations (Scopus)

Abstract

The growing adoption of cloud computing and the proliferation of Internet-enabled handheld devices are changing the services landscape. Given the abundance and the variety of Software-as-a-Service (SaaS) offerings, we propose, in this paper, a framework for SaaS provisioning, which relies on brokered Service Level agreements (SLAs), between service consumers and SaaS providers. A Cloud Service Broker (CSB) helps consumers selecting the right SaaS provider that can fulfill their functional and quality-of-service (QoS) requirements. Its Selection Manager component ranks SaaS providers by matching their QoS offerings against the QoS requirements of the service consumer. Furthermore, the CSB is in charge of negotiating the SLA terms - using a multi-attributes negotiation model - with a selected SaaS provider on behalf of the service consumer, and monitoring the compliance to the SLA during its implementation.

Original languageEnglish
Title of host publicationInternational Conference on Information Society, i-Society 2013
PublisherIEEE Computer Society
Pages61-66
Number of pages6
ISBN (Print)9781908320131
Publication statusPublished - Jan 1 2013
Event2013 International Conference on Information Society, i-Society 2013 - Toronto, ON, Canada
Duration: Jun 24 2013Jun 26 2013

Publication series

NameInternational Conference on Information Society, i-Society 2013

Other

Other2013 International Conference on Information Society, i-Society 2013
Country/TerritoryCanada
CityToronto, ON
Period6/24/136/26/13

Keywords

  • cloud computing
  • cloud services
  • quality-of-service
  • service level agreement
  • service level objective

ASJC Scopus subject areas

  • Information Systems

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